Website Accessibility Policy
Last Updated: August 2026
The City of Crystal Falls is committed to providing an accessible website and ensuring that all members of the community, including individuals with disabilities, have equal access to information, services, programs, and activities provided through the City’s website.
The City is continually working to improve the accessibility and usability of its website and to provide an inclusive online experience for everyone.
Our Commitment to Accessibility
The City of Crystal Falls is committed to making its website accessible to the widest possible audience. The City strives to conform its website and web content to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, which provide recognized standards for making websites accessible to people with disabilities.
Accessibility is an ongoing effort. As new content is added, existing content is updated, and technology changes, the City will continue working to identify and address accessibility barriers.
The City also recognizes that accessibility applies to more than the website itself. The City will make reasonable efforts to ensure that important information, documents, forms, and online services provided through the City’s website are accessible to individuals with disabilities.
Accessible Website Features
The City strives to provide website content that can be accessed using a variety of technologies and methods, including:
- Keyboard navigation
- Screen readers and other assistive technologies
- Text resizing and browser zoom
- Alternative text for meaningful images
- Appropriate headings and page structure
- Sufficient color contrast
- Accessible forms and online services
- Captions or other alternatives for applicable multimedia content
- Accessible PDF and other downloadable documents when reasonably practicable
The City also works to ensure that links, buttons, navigation menus, forms, and other interactive elements are usable by individuals with disabilities.
Documents and PDF Files
The City provides a variety of documents through its website, including ordinances, meeting minutes, agendas, forms, reports, notices, and other public records.
The City is working to ensure that documents made available through the website are accessible. Some older documents may have been created before current accessibility standards were adopted and may not yet be fully accessible.
If you encounter an inaccessible document or are unable to access information contained in a document because of a disability, please contact the City using the information provided below. The City will make reasonable efforts to provide the information in an accessible format or otherwise provide effective access to the information.
Third-Party Content and Services
The City’s website may contain links to websites, applications, maps, payment systems, social media platforms, or other services operated by third parties.
Although the City cannot control the accessibility of websites and services operated by outside organizations, the City will make reasonable efforts to provide accessible alternatives when a third-party service prevents an individual with a disability from accessing important City information, services, programs, or activities.
Accessibility Feedback
The City welcomes feedback about the accessibility of its website.
If you experience difficulty accessing any information, document, form, feature, or service on the City’s website, please let us know. When reporting an accessibility issue, please provide as much information as possible, including:
- The web page or document where you encountered the problem
- A description of the accessibility barrier
- The type of assistive technology or device being used, if applicable
- Your preferred method of contact
The City will review accessibility concerns and make reasonable efforts to address identified barriers.
Contact the City
City of Crystal Falls
401 Superior Ave
Crystal Falls, MI 49920
Phone: (906) 875-3212
Email: thendrickson@crystalfalls.org
Individuals who need information in an alternative format may contact City Hall to request assistance.
Alternative Access to Information
If a person with a disability is unable to access information or services through the City’s website, the City will work with the individual to provide an effective means of communication or an alternative method of accessing the requested information, consistent with applicable law.
Requests for accessible versions of documents or assistance accessing City services should be directed to City Hall at (906) 875-3212 or thendrickson@crystalfalls.org.
Ongoing Improvements
Website accessibility is an ongoing process. The City of Crystal Falls will periodically review its website and work to identify, prioritize, and correct accessibility barriers.
The City will also consider accessibility when developing or procuring new website content, technology, online services, and other digital resources.
The City recognizes that some accessibility issues may originate from legacy content, archived materials, or third-party systems. When such barriers are identified, the City will evaluate the issue and determine the most appropriate way to provide accessible and effective access to the information or service.
Applicable Standards
The City of Crystal Falls uses the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA as its target technical standard for website accessibility.
The City also recognizes its obligations under Title II of the Americans with Disabilities Act (ADA) and other applicable accessibility requirements.
The U.S. Department of Justice has established WCAG 2.1 Level AA as the technical standard for state and local government web content and mobile applications under its Title II web and mobile accessibility rule.
Accessibility Assistance
If you need assistance accessing information on this website or require information in an alternative format, please contact the City of Crystal Falls.
The City is committed to providing equal access to its online information, services, programs, and activities and appreciates your assistance in identifying opportunities to improve the accessibility of its website.
City of Crystal Falls, Michigan
401 Superior Ave
Crystal Falls, MI 49920
(906) 875-3212
thendrickson@crystalfalls.org